Canopy
Airwallex (HK)

Airwallex-Technical Support Engineer

Entry Level
Hong Kong
Technical Support Engineer
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About Us

Founded in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally, headquartered in Hong Kong. In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. To achieve our mission, we have built a proprietary global financial infrastructure platform that offers extensive coverage across 130+ countries and 50+ currencies. Our platform enables businesses operating globally to transact, collect and pay in any foreign currency without the constraints of the current global financial system. In just five years since we were founded, Airwallex has grown to become one of Hong Kong’s fintech unicorns and a well-funded international technology leader backed by world-leading investors.

Who we're looking for

Day to day you will be required to troubleshoot and problem solve complex technical issues quickly. As a payments provider our business relies on the strength of its service remaining fully operational, 25/7 - 365 days of the year. Having an understanding and ability to write technical scripts and review code will be critical to your role day to day.

Key collaboration between support, solution engineering and sales will also form a critical part of being successful in this role. These teams all communicate constantly to drive great customer outcomes, efficiently.

What you will be doing
  • You can think on your feet with 2+ years experience working in a customer facing or consulting role
  • You are committed – you strive to produce high quality results that meet customer needs
  • You are a team player– you enjoy working in a collaborative environment with smart and innovative people, you enjoy creating and sharing knowledge among the team
  • You are naturally curious – always asking why to better understand our customers' needs
  • You are a passionate problem solver  – you love digging deep and brainstorming with colleagues in order to come up with the best solution for a problem
Who you are
  • You still like to keep your technical hands dirty either in your current role or with side projects
  • Two years of technical support or software development
  • Ability to triage, diagnose and drive to resolution customer support requests
  • Assisting software engineers in replicating issues customers see in production
  • A focus on continuous growth
  • A self-starter - able to come up to speed on complex, difficult concepts with minimal assistance
  • Experienced in one of the programming languages: Python, Java, php, C# or Javascript
  • Familiar with REST, JSON, HTTP, HTTPS and SQL
  • Experienced in e-commerce, payment, fintech industry is a plus

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