Canopy
Airwallex (HK)

Airwallex - Solutions Engineer

Mid Level
Hong Kong
Solutions Engineer
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About Us

Founded in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally, headquartered in Hong Kong. In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. To achieve our mission, we have built a proprietary global financial infrastructure platform that offers extensive coverage across 130+ countries and 50+ currencies. Our platform enables businesses operating globally to transact, collect and pay in any foreign currency without the constraints of the current global financial system. In just five years since we were founded, Airwallex has grown to become one of Hong Kong’s fintech unicorns and a well-funded international technology leader backed by world-leading investors.

Who we're looking for

Airwallex is looking for a Solutions Engineer to join our team in Hong Kong!

What you will be doing

As the solutions lead for Airwallex client interactions you will work alongside our commercial teams throughout the pre-sales, solution design and implementation stages to understand our customer needs and technical constraints. Working collaboratively with both customers and internal teams you will deliver product demonstrations, propose appropriate solutions to meet the customer's goals, own the product and technology components of  RFP responses and ensure the successful delivery of each project, which may involve sophisticated API integration, user experience design, and software development.

Working with our product and engineering teams you will help to refine our product roadmaps based on customer feedback and market knowledge, you will become an expert on Airwallex’s financial infrastructure platform and how it can drive the digital economy helping organisations to grow their business globally.

Who you are
  • You can think on your feet and enjoy the it -  with experience working in a customer facing or consulting roles crafting complex solutions
  • You are committed – you strive to produce high quality solutions that meet customer needs
  • You are team player– you enjoy working in a collaborative environment with smart and innovative people
  • You are naturally curious– always asking why to better understand our customer needs
  • You are a passionate problem solver  – You love digging deep and brainstorming with colleagues in order to come up with the best solution for a problem
Skills and experience you will bring
  • An engineering, science, technology, product or analytics background, at some point in your career you will have been hands on delivering product solutions either internally or in a consulting role
  • You enjoying working with clients to understand their needs and craft solutions that map to customer’s business goals and initiatives
  • You are a creative, problem solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions
  • You have exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions
  • You bring a bias towards outcomes and customer success, with relentless focus and creativity to achieve our objectives
  • Knowledge of the payments domain / financial services will be advantageous
Requirements
  • Bachelor’s degree in a STEM discipline, with strong academic results
  • 2-5yrs experience implementing or delivering software product solutions either internally or in an a contracting or consulting role
  • A strong problem solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions
  • Exceptional communication skills, enabling you to deeply understand customer needs and navigate to successful solutions
  • Knowledge of the payments domain / financial services will be advantageous

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