Airwallex (HK)

Airwallex-Content Strategist/ UX Writer

Mid Level
Hong Kong
Content Strategist/ UX Writer
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About Us

Founded in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally, headquartered in Hong Kong. In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. To achieve our mission, we have built a proprietary global financial infrastructure platform that offers extensive coverage across 130+ countries and 50+ currencies. Our platform enables businesses operating globally to transact, collect and pay in any foreign currency without the constraints of the current global financial system. In just five years since we were founded, Airwallex has grown to become one of Hong Kong’s fintech unicorns and a well-funded international technology leader backed by world-leading investors.

Who we're looking for

We’re currently growing our Product & Design team to create new and better experiences across our services. As part of that effort, we’re looking for a Content Strategist/ UX Writer to join us and focus on product — reducing friction across the ways our customers manage payments, in apps, and on the web, as well as access everyday experiences. In this role, you’ll be in charge of interface copy for all products - which will include a lot of very exciting future products.This is a newly created role within Airwallex Hong Kong and will be reporting directly to one of our cofounders. You will be part of a growing team of Product Designers, Product Managers, and Engineers - working together to re-imagine global banking.

What you will be doing
  • Shaping the tone, language, and design system for current and future product offerings.
  • Working on feature development, naming, user flows, product logic, and education.
  • Contributing to and implementing style guides and shared content framework across Airwallex services.
  • Converging customer goals, business requirements, and brand values.
  • Boiling down complex systems into coherent, concise, and compelling interface copy in both Mandarin and English.
  • Collaborating with designers to uncover and solve UI challenges.
  • Addressing feedback and improving performance of our content.
  • Spending time with QA, Legal, and Localization teams to ensure content appears properly for every audience.
  • Working with cross-functional partners and senior leadership to understand the boundaries of what’s possible, and pushing from there.
  • Crafting product content and documentation to help internal and external audiences better understand our capabilities.
Who you are
  • 4+ years of writing experience and knowledge of design principles.
  • Effectively bilingual (Mandarin and English) with BA/BS or equivalent experience preferred.
  • Are interested in the current and future states of financial technology, both globally and locally
  • Have an unrelenting passion for user-focused product experiences.
  • Are adept at advocating for users while simultaneously understanding the interests and importance of privacy, security, anti-fraud, marketing, and engineering.
  • Are curious about every piece of a user journey, from error states to success criteria.
  • Know how to work with — and influence — wireframes and functional specs.
  • Oscillate between left- and right-brained writing, from storytelling to systematic thinking.
  • Are interested in proposing what’s right only after exploring why everything else might be wrong.
  • Develop well-informed points of view, while also remaining willing to adjust them based on input from others.
  • Can write from scratch, edit existing copy, and think beyond the written word with input from multiple team members. Think long-term, but act quickly.
  • Are comfortable managing several projects simultaneously.
  • Have an inexhaustible attention to detail.
  • As the first Content Strategist / UX Writer at Airwallex, you will help create the foundation for future Content frameworks.

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